Poor customer experience

Is the appraisal system flawed? Is it helping customer experience or destroying it?

Hi Friends,

I would like to initiate a debate on if the appraisal system being followed in companies correct. I feel there is a flaw which will lead to a poor performance for the organization as a whole. The flaw I feel is that how can each and every person at all level appraised on an annual basis. It cannot be same for each and every employee. Its like saying:

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